Privacy Policy

Protecting your personal data is very important to us. This privacy policy explains how Vauscher (“we”, “our” or “us”) collects, processes and stores your data when you use our website, in accordance with the UK GDPR, the Data Protection Act 2018 and applicable ePrivacy and PECR regulations.

1. Data Controller

Vauscher (registered in the United States)
Email: contact@vauscher-shop.com
This policy applies to UK and EU customers using our website vauscher-shop.com.

2. What We Collect

We only collect personal data that is legally permitted or based on your consent. This includes:

Name, billing and shipping address
Email address and phone number
Payment details (processed securely by third parties)
Device information (IP address, browser, device type, timestamps)

This information is used to process your order, respond to support requests, send emails (if opted in), detect fraud, analyse website performance, and comply with legal obligations.

3. Lawful Basis

Contractual necessity – to fulfil your order
Consent – for newsletter, cookies or marketing preferences
Legitimate interest – for fraud prevention, customer service and analytics
Legal obligation – for invoicing, record-keeping, and tax compliance

4. Cookies & Tracking Technologies

We use cookies and similar technologies for site functionality, analytics, and advertising. You can accept or decline cookies via our cookie banner or browser settings.

We use the following services:

Google Analytics
Google Ads Conversion & Remarketing
Meta Pixel (Facebook & Instagram)
TikTok Pixel
Pinterest Tag
Shopify platform cookies

We comply with the UK’s Privacy and Electronic Communications Regulations (PECR) and obtain consent before any non-essential cookies are placed.

5. Data Sharing

We only share your data when necessary to complete your order, for regulatory compliance, or if you have provided explicit consent.

Data may be shared with:

Shopify Inc. (our e-commerce platform)
Payment processors (e.g. Stripe, PayPal)
Shipping providers (e.g. Royal Mail, DHL)
Marketing platforms (e.g. Meta, Google, TikTok)
Regulatory authorities if required by law

6. International Transfers

As a US-based company, your data may be transferred outside the UK. All international transfers are governed by UK-approved safeguards, including Standard Contractual Clauses (SCCs) or adequacy decisions.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with applicable laws. This includes tax, fraud prevention, and legal compliance.

8. Your Rights

Under UK law, you have the right to:

Access your data
Correct inaccurate data
Request deletion (right to be forgotten)
Restrict or object to processing
Withdraw consent at any time
Request portability of your data
Lodge a complaint with the UK Information Commissioner’s Office (ICO)

ICO website: https://ico.org.uk

9. Data Security

We use industry-standard security technologies and procedures to protect your personal data from unauthorised access, use or disclosure. This includes SSL encryption, secure payment processing, access controls, and regular data audits.