All products purchased via our website are covered by your statutory consumer rights under the Consumer Rights Act 2015. As a UK customer, you are entitled to request a repair, replacement, refund or price reduction if a product is faulty or not as described within 2 years from delivery. This does not cover wear and tear, misuse, or damage caused by improper handling.
If you identify a defect or issue, please report it to our customer service team as soon as possible:
Email: contact@vauscher.shop
Phone: +49 6352 617829
To process your claim efficiently, please include:
We reserve the right to request additional evidence or a return of the product for inspection.
In the event of a validated warranty claim, Vauscher will provide a prepaid return label. Customers must contact us before returning any item to obtain authorisation. Returns without prior approval will not be accepted or refunded.
Once received, items are inspected, and appropriate remedies are applied: repair, replacement, or refund.
Unless otherwise stated on the product page, Vauscher does not offer additional commercial or manufacturer warranties. Any product offering a separate guarantee will have this clearly indicated on its page, including the terms and duration of the coverage.
Vauscher is a company registered in the United States. All transactions with UK customers are governed by the Consumer Rights Act 2015 and other applicable UK consumer protection laws. These terms do not affect your legal rights.
For further information, please refer to our:
Last updated: May 2025
