Returns & Refund Policy

1. Your Right to Cancel (UK Consumers Only)

If you are a UK-based consumer, you have the legal right to cancel your purchase within 14 days of receiving your order, in accordance with the Consumer Contracts Regulations 2013. This right only applies to items that are unused, unopened, and in their original condition.

By placing an order on our website, you confirm that you have read, understood, and accepted our Return & Refund Policy, Terms & Conditions, and Privacy Policy. These form an integral part of your purchase contract and are binding under UK consumer law.

2. How to Cancel

To cancel your order, please notify us in writing via email at contact@vauscher-shop.com, including a clear request and the supporting documentation outlined below. This must be done within 14 days of delivery.

3. Pre-Approval Required

Returns are only accepted after written approval from our customer service team. Unauthorised returns will not be processed or refunded.

To request approval, you must send us within 3 business days:

• A handwritten and signed declaration (scanned) using our template.
• A clearly dated photograph of the product in its original, unopened packaging.
• The following information: Full Name, Email Address used for the order, Order Number, Tracking Number (if available), Date of Purchase, Quantity, Product Names, and Reason for Return.

4. Return Address

Vauscher Returns Centre
c/o myGermany GmbH
Industriestraße 10
99427 Weimar
Germany

Returns to any other address will be rejected and not refunded.

5. Refund Conditions

• Items must be unused, unopened, and undamaged, with all original packaging and accessories.
• Returns must be pre-approved.
• All returns are inspected upon receipt. Refunds are granted only if the product matches the submitted evidence.
• Return shipping costs (and any customs duties) are the customer’s responsibility.
• Refunds are issued within 14 days of receiving confirmed-compliant returns, via the original payment method. Standard delivery costs are also refunded; any express or international charges are excluded.
• Returns must be shipped with tracking. We are not responsible for lost return shipments.
• Refusing delivery or failing to collect a parcel will not be considered a valid return. Any costs incurred will be deducted from the refund.

6. Mandatory Declaration (Under Penalty of Perjury)

I, [Full Name], declare under penalty of perjury under UK law that the product I wish to return has not been used, opened, or damaged.
I agree to ship the item at my expense to Germany and acknowledge that a refund will only be issued after inspection.
I understand that any misuse may result in refusal of future refunds and exclusion from future purchases.
I confirm I have read and accept Vauscher’s Return & Refund Policy.
Signed: [Full Name]
Date: [Date]

7. Abuse & Fraud Clause

We reserve the right to refuse refunds in cases of:

• False, misleading or incomplete declarations
• Returned items that have been used, damaged, or are incomplete
• Non-compliance with our return process
• Repeated or abusive return claims

Such instances will be logged, and may lead to restriction or exclusion of future purchases. Misrepresentations may result in legal action.

In some cases, we may request a short video proof of the issue to validate the claim. This is optional but may speed up resolution and dissuade abuse.

8. Faulty or Misdescribed Goods

Under the Consumer Rights Act 2015, customers have the right to a full refund, repair, or replacement for faulty or misdescribed products within:

• 30 days of delivery (right to reject).
• Up to 6 months for repair or replacement, after which a refund may be issued if faults are proven to be original.

We fully comply and will handle such cases accordingly—just contact us and provide details.

9. Optional 50% Discount Alternative

Instead of returning, you may accept a 50% discount code (VAUSCHER50) for a future order. This voluntary offer does not affect your statutory rights.

10. Legal Jurisdiction & ADR

This policy is governed by UK law (Consumer Contracts Regulations 2013 & Consumer Rights Act 2015).

If you are not satisfied with our final response to your complaint, you have the right to refer your case to an ADR scheme. We are legally required to inform you that an approved ADR provider in the UK is:

RetailADR (The Retail Ombudsman)
Website: www.retailadr.org.uk
Email: enquiries@cdrl.org.uk
Phone: +44 (0) 20 3540 8063

Please note: while we are not obliged to accept ADR decisions, we are committed to treating all complaints fairly and transparently.

We encourage all customers to contact us before initiating any formal complaint or dispute. Most issues can be resolved quickly and fairly through direct communication.

11. Contact & Visibility

For any questions or return requests, email contact@vauscher-shop.com. This policy is fully integrated into our Terms & Conditions, displayed at checkout, and accessible in our website footer.

12. Continuous Improvement

We periodically review this policy to align with legal changes, operational data, and customer feedback—ensuring transparency, fairness, and compliance.

Last updated: May 2025